1. Introduction and Scope
CocoMasters is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you interact with our brand, purchase our charcoal products, or visit our website.
2. Information We Collect
We may collect personal information such as your name, phone number, email address, billing or payment details, and purchase preferences when you make an inquiry, place an order, or contact us.
3. How We Collect Information
Your information may be collected through:
- Order forms or purchase interactions (online or offline)
- Direct communication by phone, email, or social media
- Cookies and analytics tools when using our website (if applicable)
4. Use of Personal Information
We use your data to:
- Process and fulfill orders
- Communicate regarding your purchases or inquiries
- Improve our products, website, and customer experience
- Share updates or offers (only if you have opted in)
5. Sharing and Disclosure of Information
CocoMasters does not sell or rent your data. Information may only be shared with trusted third-party partners (such as payment processors or service providers) under strict confidentiality and for operational purposes only.
6. Third-Party Services
Our website or payment systems may use secure third-party platforms. CocoMasters is not responsible for the privacy practices of these external services.
7. Data Security and Protection
We apply reasonable technical and organizational measures to protect your data against unauthorized access, alteration, or misuse.
8. Data Retention
We retain personal data only for as long as necessary to fulfill its purpose or as required by applicable law.
9. Your Rights
You have the right to request access, correction, or deletion of your personal information, and to opt out of marketing communications at any time by contacting us.
10. Minors (Under 18)
CocoMasters does not knowingly collect or store personal information from individuals under 18 years old. If we become aware that such data has been provided, it will be deleted immediately.
11. Cookies and Tracking Technologies
If used, cookies help us improve your browsing experience and analyze website traffic. You can manage or disable cookies in your browser settings.
12. International Data Transfers
CocoMasters operates locally in Lebanon. If data is ever processed abroad by a third-party provider, appropriate data protection safeguards will be ensured.
13. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be reflected on this page, and continued use of our website or products signifies acceptance of the updated terms.
14. Contact Information
For questions, requests, or concerns regarding this Privacy Policy, please contact us at:
📧 [email protected]